Ask Your Library

Check out the frequently asked questions and startup guides, or attend one of our workshops!

Write us and let us know:

• for tablets: the type (Android or IOS and version), the reading app (Cantook, Bluefire) and browser (Firefox, Chrome, Safari, etc.) you are using
• for computers: the model (PC, MAC), operating system (e.g. Windows 10, MacOS 10.15 Catalina), browser (Firefox, Chrome, Safari etc.) and the version of Adobe Digital Editions installed (3.xx, 4.xx)
• for e-book readers: the make and model (e.g. Kobo Aura, Bookeen Saga)
• whether the problem relates to all your borrowed items or just some of them
• a description of the problem or error message, if necessary with a screen shot

This information is important so that we can answer your question.